A mark of high quality: we’re proud to retain ISO 9001 for the fourteenth year running

Urban Design and Building Services (UDBS) recently underwent an annual surveillance visit from the Centre for Assessment (CfA). We’re proud to have retained ISO 9001 quality management registration in all areas of our activity – for the fourteenth year running!


What are ISO standards?

ISO stands for International Organization for Standardization. The ISO 9000 family is ISO’s set of globally recognised quality management systems. ISO 9001 in particular ensures organisations meet all their statutory and regulatory requirements to give their customers and stakeholders consistently high-quality goods and services. It looks at several quality management principles, including customer focus, process approach, evidence-based decision making, and continual improvement.


UDBS and ISO 9001

For UDBS, maintaining an effective quality management system is vital to our work in designing and maintaining buildings for public-sector clients. We first achieved ISO 9001 registration in 2009. Our commitment to retaining it through the intervening years has resulted in many improvements to our service delivery.

In June 2023 we welcomed our annual surveillance visit from the CfA – a national provider of accreditation and certification for UK organisations. Following their thorough examination of all areas of our activity, the CfA assessor was happy that UDBS is continuing to demonstrate a thorough and effective quality management system, supported by clearly defined systems. And so we have retained our ISO 9001 registration for the fourteenth year running.


‘Commitment to high quality’

Luke Dove is Assistant Director – Property, Strategic Assets and Land. He said: “Retaining ISO 9001 registration since 2009 is an outward mark of UDBS’ commitment to high quality, customer satisfaction and continuous improvement. It also reflects the hard work that goes on from our team throughout the year, as we constantly challenge and analyse the services we deliver.

“Thank you to everyone for upholding this level of high quality – we can all be very proud of the service UDBS delivers to Sandwell Council and external clients.”