ISO 9001 Quality Management

Urban Design and Building Services (UDBS) recently underwent their annual surveillance visit by Centre for Assessment (CfA) and successfully retained ISO 9001 Quality Management registration for all their areas of activity.

The assessor agreed that UDBS continue to demonstrate a thorough and effective quality management system, supported by clearly defined processes.

Maintaining an effective quality management system has encouraged each section to regularly analyse and challenge all aspects of its services. This includes employee involvement and customer feedback, which has resulted in many improvements in service delivery since first achieving registration in 2009.

The continuation of ISO 9001 registration for UDBS professional services recognises the commitment to quality, customer satisfaction and continuous improvement the service area has strived for.